Europcar Van customers have made the most out of the bespoke Service, Maintenance and Repair (SMR) service delivered by Rivus Fleet Solutions, new data reveals.
Six months ago Rivus Fleet Solutions UK was chosen by Europcar Mobility Group UK to provide a tailor-made SMR service as it increased its focus on the van marketplace.
The partnership gives Europcar Vans access to Rivus Fleet Solutions’ network of 65 garages and 500 partner garages, as well as 840 in-house experts for its fleet of core and specialist commercial vehicles.
Rivus Fleet Solutions also offers 52 mobile units and access to specialist replacement vehicles.
Access to this network has ‘significantly enhanced’ the level of service for businesses using Europcar AdVANtage long-term rental, according to Europcar Mobility Group UK.
In the first six months, there have been 82 call outs for the SMR service, of which 77 were answered by the Rivus mobile units and 5 handled at the Rivus workshops.
The accessibility to the Rivus network has also seen a 20% reduction on average in vehicle downtime for Europcar Vans customers.
‘The majority of our vehicles on long-term rental are mission-critical for our customers,’ explained Stuart Russell, commercial vehicle sales director, Europcar Mobility Group UK.
‘It’s therefore not surprising that the mobile units from Rivus Fleet Solutions are the first choice for many of our customers when they need SMR assistance. However, the Rivus workshops are also playing a crucial role in handling more complex jobs, such as vehicle equipment fitting.’
‘Looking back over the first six months of this new partnership, it’s clear that Rivus Fleet Solutions is giving our customers confidence that down-time on mission critical vehicles will be kept to a minimum,’ continued Mr Russell.
‘And the mobile units are particularly valuable, offering the customer the flexibility and convenience of having work done at their workplace, rather than vehicles being taken out of commission for a trip to a static workshop.’