A small team at South Hams District Council uses Bartec System's Waste Collector Trade! to reduce administration time for invoicing and to better service commercial customers. A key criteria was compatibility with the Council's inhouse Civica financial system, to facilitate automated pricing and billing. Bartec won the tender due to its dedicated focus upon project management, working alongside the Council.
The system also provides customer account management, real time incab communication and event recording, route management and vehicle tracking, with a user-friendly interface to encourage prompt adoption.
South Hams DC estimates that over 400 manhours per year have been saved in invoicing administration time alone. Moreover, contact with crews is now constantly maintained, despite the remote rural environment in which the Council operates. GPS positioning ensures emails reach the crew at all time, therefore reducing missed collections.
Trade customers have also been able to better manage cash flow for waste collections, given the introduction of monthly, as opposed to quarterly, billing.
